During the intense market fluctuations in mid-October 2025, the performance differences among cryptocurrency trading platforms were evident. Global users witnessed Binance experiencing a temporary shutdown, with user assets being liquidated, leading to strong dissatisfaction; meanwhile, OKX remained stable under the same market pressure, with smooth risk control and system operations, receiving widespread praise. Below are the real-time reactions and user feedback from the two major exchanges in the face of the crisis.
(USDe Flash Crash: The largest single-day liquidation in history, severely impacting the crypto market, Binance experiencing order book failures)
Binance system outage, USDe decoupling Users express anger over trading failures and financial losses
Faced with an unexpected market crash, Binance once again exposed the platform's vulnerability in extreme conditions. Not only were there frequent delays in trading and server load issues, but the stablecoin USDe also decoupled to $0.65 on Binance, triggering a rush to purchase and transaction congestion, leading to multiple orders failing to execute successfully.
A large number of users reported that their accounts faced temporary freezes, stop-loss orders were not triggered, or erroneous executions occurred, leading to forced liquidations. Binance has become the target of widespread criticism.
Binance promised 'case-by-case compensation,' but with many restrictive conditions, the customer service response has sparked further controversy.
Regarding losses caused by trading anomalies, Binance co-founder Yi He posted on X, stating that they will handle 'losses due to platform delays' on a case-by-case basis, but this does not include natural losses caused by market price fluctuations.
She also pointed out that users who purchased USDe at a discounted price could retain the asset, and the platform would not interfere with or retract the transaction.
However, due to the influx of users causing customer service overload, Binance urgently activated interns and machine translation for customer support, but the varying quality of responses led to more controversies. Platform CEO Richard Teng personally apologized, promising to strengthen customer service and system stability, yet many netizens still mocked his past claims of a 'financial freedom vision.'
OKX operated normally throughout, and the risk control engine received user approval.
In contrast, OKX performed excellently during this fluctuation, maintaining stability throughout, with no delays or crashes, successfully avoiding large-scale technical failures or trading disputes. The official statement mentioned that the internal risk control engine operated as expected, requiring no emergency measures or additional compensation. Founder Star Xu stated, 'In today's market fluctuations, OKX's global risk control system operates steadily, and the platform remains smooth and stable across regions, with all system indicators at normal levels. OKX will continue to provide stable and reliable services to global users 24/7.'
Many users shared their trading screens and experiences in the community, stating that placing orders on OKX 'almost felt no delay from fluctuations,' successfully buying and selling even during peak hours, and thanked the platform's technical team for their stable support.
Zero risk control errors? OKX only reported sporadic anomalies.
Despite the overall impressive performance, OKX still received reports from a few users, such as abnormal order prices for SOL or delayed BTC buy orders. However, according to current statistics, these issues mostly belong to individual cases and have not evolved into systemic errors. OKX responded by stating that they will review problematic orders one by one and provide assistance in clarifying trading records.
This market fluctuation is not only a test of price but also a major examination of the trading platform's technical capabilities and users' adaptability. As the market gradually stabilizes, investors may reconsider which platform to conduct large transactions on. The platform's transparency, risk control ability, and crisis response will be key factors influencing the next round of capital flow.
This article discusses how Binance's system outage led to user outrage and the CEO's apology. Is OKX the most stable platform during the market crash? Originally appeared in Chain News ABMedia.
