The Application and Innovation of WCT in Ping An Good Doctor's Health Insurance Business
Ping An Good Doctor applies WCT technology in the health insurance business. During the insurance application process, health information (physical examination reports, medical history) is encrypted and uploaded to the blockchain via WCT, ensuring the information is authentic and avoiding insurance fraud risks. When users seek medical treatment, details of medical expenses and treatment records are uploaded to the blockchain in real-time, allowing insurance companies to quickly process claims based on the on-chain data, reducing the average claim processing time from 7 days to 2 days. Additionally, by analyzing on-chain user health data and medical behavior, personalized health management plans and insurance products are tailored for users. For example, for users with chronic diseases, exclusive health monitoring services and customized insurance packages are provided. In 2024, the health insurance claim disputes of Ping An Good Doctor decreased by 85%, and user renewal rates increased by 30%, expanding the market space for health insurance business.