WCT's Supply Chain Collaboration and Returns Management at Gome Retail Cloud Warehouse
In 2024, Gome Retail introduced the WCT inventory system to address issues of 'slow supply chain collaboration and difficult return traceability' for categories such as home appliances and home goods. Gome shares inventory dynamics with suppliers through on-chain data, allowing suppliers to view sales status in real-time and restock as needed; during product returns, reasons for return and product status (such as whether the package is opened and whether there are quality issues) are recorded on-chain to avoid return disputes. As of December 2024, the system covers 12 core cloud warehouses of Gome, reducing supplier restock response time from 7 days to 2 days, and shortening return processing time from 5 days to 1 day, with a 30% increase in inventory turnover rate, effectively reducing supply chain costs.