WCT Empowers Gree Electric's Smart Home Appliances with Integrated Upgrade of "Products + After-Sales"
In 2024, Gree Electric will equip its smart appliances, including smart air conditioners and smart refrigerators, with WCT technology. The products are embedded with sensors that collect operational data in real-time (such as the cooling and heating effects of air conditioners and the preservation temperature of refrigerators) and upload it to the blockchain. Users can check the operational status of their appliances and receive fault alerts through the Gree APP. Meanwhile, production information (such as production batch and component suppliers) and after-sales repair records (including repair time, repair personnel, and replaced parts) are all recorded on the blockchain. When users report a malfunction, after-sales personnel can quickly diagnose the issue using the on-chain information and arrange repairs. If a quality problem occurs with the product, responsibility can be quickly identified based on on-chain data, ensuring user rights. In 2024, Gree's smart home appliance sales increased by 35% year-on-year, and after-sales repair time was reduced from 3 days to 1 day, with user satisfaction rising to 95%.