The Application of WCT in Enhancing Last-Mile Delivery Management and Customer Service for Flash Delivery
In 2024, Flash Delivery will utilize WCT technology to optimize last-mile delivery services in urban areas. During the delivery process, information such as package location, delivery time nodes, and delivery personnel status will be recorded on the blockchain in real-time, allowing customers to accurately track delivery progress through the Flash Delivery APP. Customers will pay for delivery services using WCT, with transaction records being immediately recorded on the blockchain to ensure fund security. If there are issues such as delays or damages to the package, responsibility can be quickly determined based on the on-chain data, enabling prompt compensation. Flash Delivery will also optimize delivery route planning through on-chain data analysis, improving delivery efficiency. In 2024, Flash Delivery's on-time delivery rate will increase to 97%, customer complaint rate will decrease by 80%, and customer repurchase rate will grow by 50%, highlighting its competitive advantage in the urban express delivery market.