INVESTOR SENDS ETHEREUM TO NUBANK ON WRONG NETWORK AND LOSES EVERYTHING
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An Ethereum investor at Nubank claimed that he lost everything he had set aside for his wedding gift when he tried to deposit coins into the digital bank.
According to the customer, he has been using the brand's services for many years and has always appreciated the bank's innovation. "I have been a Nubank customer for many years and have always trusted the brand for its innovation and transparency. However, I recently faced a problem that left me deeply upset and disappointed," he said in his complaint.
According to the report, the withdrawal came from Binance, where he had the equivalent of R$$ 1,500.00. The deposit was supposed to be sent to Nubank, but the ethers never arrived in his account at the digital bank.
"What makes this situation even more frustrating is that this money was supposed to be used to celebrate my wedding anniversary. I was planning something special for this important date, and the loss of these funds, worth around R$1,500.00, caused me great personal inconvenience,” lamented the investor.
“I contacted Binance, the brokerage where the transaction originated, and was informed that, after confirmation on the blockchain, they no longer have access to the funds and that the only possibility of recovery would be through Nubank support,” he added.
Finally, he asked that Nubank evaluate the case so that future customers do not have the same problem, even asking for an alert to be created about which network is supported.
