At 16:24, a bug occurred in alpha, and the entire alpha sector, all tokens, could not be traded, the trading was halted, and the network cable was cut. I bought ARTX at 16:24 at a unit price of 0.507, and after buying, I could not sell it for over 40 minutes. During this time, the tokens in alpha dropped significantly, once falling by 10%. During the drop, I was unable to perform any buying or selling operations. Today's NLGHT delay is also due to this issue!
After discovering that I could not sell after my purchase, I immediately recorded a screen capture and contacted the customer service of the number one exchange in the universe, sending the screen capture over as soon as possible. Customer service, after receiving it, provided feedback to the relevant department.
During the feedback period, I consulted customer service. Now the cryptocurrency has dropped significantly, and I cannot sell it. What should I do? The feedback I received was to wait...
Finally, after more than 40 minutes, trading was available again, and at this point, the price had already dropped to 0.4.
I continued to communicate with customer service, asking what I should do next. Customer service told me to keep waiting and said they would report to the relevant department. The most amusing reply came in between.
"No guarantee of compensation"
I was puzzled; the number one exchange in the universe, the spot trading sector, was down for over 40 minutes. If I hadn't reported it immediately, our universe's best technology and relevant personnel wouldn't even know what was going on.
At this moment, I also feel that since it is your problem, you will definitely give me an explanation. During this time, customer service asked me to wait 10 minutes to 30 minutes, and the result was just one 10 to 30 minutes followed by another 10 to 30 minutes.
At this moment, the time has reached 20:23. From the time I discovered the problem to the feedback, 4 hours have already passed.
I tried to contact customer service again, and this time the classic response came.
I was asked to wait 24 to 48 hours. The dear Binance customer service team has come up with a classic delayed after-sales method.
At this moment, I began to recall the times when my account frequently had issues, and the technical support or customer service would always respond with the same tactic: 10 minutes, 30 minutes, 1 hour, 3 hours, 24 hours, 48 hours.
Since everything is done for the users at the number one exchange, such perfunctory treatment towards users is not acceptable.
I acknowledge my loss caused by you cutting the network cable this time.
But please provide an explanation of why the number one exchange in the universe, the alpha sector, experienced an outage for over 40 minutes?
What is the reason for this? I believe I am not the only user affected during this time period; give everyone an explanation!
This is my appeal, to all the spectators in the square, please share if you pass by.
Help to elevate this, so the management can see, this is what the world's best tech team is doing!
