《OKX Account Locking Incident: User Funds Frozen for Half a Month, Platform Trust Crisis Fully Erupted》
Recently, a large number of users have complained about OKX arbitrarily locking accounts and freezing funds, unable to process for half a month. The platform not only delayed the processing but also demanded cumbersome information and displayed a cold attitude, leading to widespread dissatisfaction and suspicion.
⚠️ User Accusation: "Account frozen, no one responded for 14 days!"
After submitting information, there was no feedback until public opinion intensified, leading to action
Users were asked to provide a large amount of personal information, including proof of employment, salary details, social security contributions, and transaction records.
Many expressed feeling "humiliated, suspected, and tormented by the platform."
❗ Double Standards Criticized as “Double Standards”:
The announcement stated that it does not support loaning for cryptocurrency trading.
In reality, it promotes high-leverage contract trading, which operates similarly to loans.
💥 Users Liquidated Without Compensation:
During the lockdown period, positions could not be closed, and there was no one responsible for liquidation losses.
OKX did not provide any compensation explanation or responsibility allocation.
User Demands: The platform must rectify immediately!
Simplify the unfreezing process.
Users should not be forced to provide irrelevant information and their privacy should be respected, reducing harassment.
Commit to response timeliness.
After users submit materials, the platform must respond within 30 minutes. If it cannot be processed, withdrawals should be allowed.
Free withdrawals when data is rejected.
In line with practices of banks and mainstream exchanges, respect user wishes.
Clarify lockdown responsibilities and compensation standards.
For users liquidated due to risk control, losses should be compensated, and responsibilities should be clearly defined.
⚠️ Final Note:
Platform security ≠ account freezing,
Risk control compliance ≠ excessive information requests,
If OKX does not rectify quickly, it will ultimately lose user trust.
Users are not ATMs,
Accounts are not debit cards,
Every cent of U is vital to the user.
