Many people have misconceptions about being a customer service representative.

Some people might think that my title is not originally customer service, and I might even be a small leader, but if I say I am in customer service, it makes me seem very humble.

There are several issues with this:

1. The front desk team is essentially all customer service + sales, which is a fact, and not many people can do both well.

2. The essence of customer service is problem-solving, not bowing and apologizing. While emotional reassurance strategies should be employed when handling issues, they are not the core of professional service.

3. A good warrior does not seek fame; the ultimate goal of customer service is to provide steady support while remaining nameless. The process of solving problems should be reviewed more in internal meetings.