What to Do If Your Crypto Exchange Account Is Hacked?
If your crypto exchange account has been hacked, act quickly to minimize losses and regain access.
Follow these steps:
🔵 Try to regain access immediately
— Attempt to log in and change your password.
— If access is available, enable two-factor authentication (2FA) immediately.
— If hackers have changed the password, request a password reset via email or phone.
🔵 Contact exchange support
— Find the support team’s contact details on the official exchange website.
— Report the hack and request to freeze all transactions.
— Provide as much information as possible (login, email, recent transactions).
🔵 Check and secure your email
— If your account was hacked, your email may also be compromised.
— Review login activity and change your email password.
— Enable two-factor authentication for email security.
🔵 Review devices and IPs
— Check the list of active sessions in the exchange settings.
— If suspicious IPs are detected, log out of all sessions and change your password.
🔵 Stop fund withdrawals
— If the exchange supports a whitelist for withdrawal addresses, check if it was altered by hackers.
— If withdrawals are in progress, freeze your account immediately via support.
🔵 Check for new API keys
— Hackers may have created API keys to automate fund withdrawals.
— Review the API key list and delete any suspicious ones.
🔵 Report to police and cybersecurity experts
— If a significant amount was stolen, file a report with the police and cybersecurity authorities.
— Consider reaching out to crypto-tracing experts (e.g., Chainalysis, TRM Labs).
