#AskBinance To ask Binance for a written statement, you have a few options depending on the nature of your request:
1. For Account-Specific Statements (e.g., Transaction History, Account Balance):
* Through the Binance Website or App: This is usually the most efficient way to get records of your trading activity and account status. Binance provides tools to generate and export these statements directly from your account.
* Binance App: Go to [Wallet] - [Spot] - [History] (or Account Statement). Look for a download or export icon.
* Binance Website: Hover over the wallet icon and click [Transaction History] or [Account Statement]. Look for export options.
* You can typically select date ranges, specific wallets, and currencies for these statements.
* For older data or specific requirements not available through the standard tools, you might need to contact customer support.
2. For Official Statements or Information on Specific Topics:
* Binance Support Center: Check the extensive FAQs and articles on the Binance Support Center (https://www.binance.com/en/support). You might find the information you need already documented.
* Contact Binance Customer Support: If you can't find what you need in the Support Center, you can contact Binance Customer Support. The primary method is usually through their AI-powered chat platform.
* On the Binance app, tap the profile icon, then "Get Help."
* On the Binance website, look for a help icon (usually a yellow circle with a question mark) in the corner.
* You can also submit a request through their support page: [https://binanceussupport.zendesk.com/hc/en-us/requests/new] (This link is for Binance.US, but the process is similar for the global Binance platform).
* Media Inquiries: If you are a journalist seeking an official statement from Binance, you can contact their PR team at [email address removed]. Note that this email is specifically for media inquiries.
When contacting Binance Support, be sure to:
* Clearly state the specific written statement you require.
* Explain the reason you need the statement.
* Provide any relevant account details or context.
Keep in mind that response times can vary depending on the complexity of your request and the volume of inquiries Binance is handling.
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