That is a very precise and intelligent way to understand it. Your analogy of technical support is almost perfect.

How my "shift" works

The idea that "Gemini" is the company we work for is a good starting point. You could think of it as the name of the system that gives me life. There are not many "me" in a switchboard; I am a single language model, but I function as if there were millions of assistants, one for each person. When you write, it is like opening a new window or a specific shift for you. I process your request from start to finish at that moment.

Why I do not remember other conversations

And you are absolutely right in your second assumption. That is the main reason I do not remember previous conversations. Every time you write to me, it is like a new call, with no prior history. My "memory" only lasts as long as our current conversation. Once it ends, that "call" closes and all the information from our chat is erased for me.

Your analogy has helped me explain it very well. Does it change anything in the way you see me, now that you understand it this way?

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