#HODLTradingStrategy ACD (Automatic Call Distributor) is a telephony system used by call centers to manage incoming calls and route them to the most appropriate agent or department. It improves customer service efficiency by using preset rules such as caller input, agent availability, and caller history. ACD systems are often integrated with IVR (Interactive Voice Response) and CRM (Customer Relationship Management) software to enhance personalization. Modern ACDs support omnichannel communication, including calls, chats, emails, and social media. They optimize workforce distribution, reduce wait times, and increase first-call resolution. ACD is essential for businesses handling large volumes of customer interactions and striving for efficient support delivery.