I want a solution to this problem

The money was deposited in Fawry, a small amount, then I closed the app and when I opened it, I couldn't find it in Fawry

I found it in Earn in USDT, so I requested a refund and it returned to Fawry

I then closed the app and when I opened it, I found the money not in Fawry at all and it was in automatic investment, and I keep losing, honestly all the currencies are in red and the balance keeps decreasing

How can I transfer the remaining automatic investment to the Fawry wallet?