Artificial Intelligence (AI) in Türkiye's public communication policies is no longer just a supportive tool but is now at the center of an institutional revolution. Through its newly established AI Unit, the Directorate of Communications is restructuring its operational processes. This initiative stands out not merely as a technological advancement but as a vision that fundamentally transforms institutional culture and service delivery.
An Integrated Approach from Education to Strategy
As emphasized in the Turkish Grand National Assembly’s AI Research Commission report, the Directorate is pursuing a comprehensive strategy that encompasses all units rather than a fragmented approach. According to details shared by Department Head Buğra Ayan, the goal is not just to use AI on a project basis but to embed it into the institution’s DNA. To this end, personalized training programs and assessments are being implemented to enhance AI literacy among staff. AI is being positioned not just as a technical tool but as a strategic competency. This model aims to set a pioneering example for the public sector.
Concrete Applications of AI
The institution is actively deploying AI in critical service areas. For instance, AI-powered systems in CIMER (Presidential Communications Center) applications accelerate the analysis and routing of citizen requests. In combating disinformation, social media platforms are continuously scanned using AI algorithms. Suspicious content is filtered by this technology before being referred to experts for final judgment. As Ayan stated, “Not every result produced by AI is absolute truth; human oversight is an indispensable part of the process.”
Global news monitoring is also being transformed through AI. The “Headlines Application” provides real-time translations of global media developments into Turkish, customized based on user preferences. Additionally, AI-powered language learning tools are being designed to help children abroad improve their native language skills.
The Balance of Human-Machine Collaboration
The Directorate views AI as a “strategic partner” that complements human expertise. For example, while AI enables rapid data processing in disinformation detection, experts conduct critical analyses. This collaboration enhances process efficiency while preventing potential errors.
Alignment with National Strategy and Next Steps
This transformation aligns with Türkiye’s National AI Strategy. The upcoming “National AI Summit: From Data to Decision” (May 8) will serve as a platform for policymakers and experts to discuss the roadmap. The locally developed solutions are also expected to inspire other public institutions.
Toward Digital Sovereignty
These steps taken by the Directorate of Communications demonstrate how AI can be a transformative force in public administration. This approach, which goes beyond mere adoption of technology by integrating it into institutional culture, plays a critical role in Türkiye’s pursuit of digital independence.
What Should the Next Focus Be?
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Supporting domestic AI products.
AI projects shaped by citizen participation.
Nationwide expansion of training programs.
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Source: BengüTürk