Recently, a federal agency has encountered a major issue, with 21 core employees collectively resigning and openly stating that the management's new reforms have created chaos in public services. This matter needs to be discussed thoroughly.

Where does the problem lie?

Firstly, there is a disconnect between the employees and management. Employees say that the new leader (let's call him Musk, just a placeholder) has replaced technical staff in pursuit of efficiency and has aggressively pushed for remote work, resulting in critical services like social security and tax systems encountering problems, as the technology couldn't keep up.

Furthermore, regarding professionalism, there is an internal memo stating that due to the departure of experts, the malfunction rate of a certain tax system has surged by 30%, causing subsidies to be delayed by two weeks, which is a result of "de-professionalization".

Management claims that this is about eliminating outdated work methods and that digital reforms can save money, yet they failed to mention the decline in service efficiency.

Digging deeper, the contradictions here are significant. Management wants to improve efficiency but overlooks safety. For instance, a state's healthcare system was hacked for three days and remained inoperable due to a lack of personnel for maintenance.

Moreover, the essence of public services has diminished. Automation is beneficial, but vulnerable groups such as the elderly are suffering; they cannot use the new platforms, leading to a 47% increase in complaints.

Talent loss is also a headache. The IT department lost 38% of its workforce within three months, and new hires are hard to come by, leaving critical positions unfilled.

Reforms can be a double-edged sword. Supporters argue that remote work has saved 62% in travel expenses and sped up document transfers by 40%. However, opponents cite data showing that public service satisfaction dropped by 12 percentage points in the first quarter, the worst in a decade.

In fact, some reforms, like cloud collaboration, are quite good, but management's one-size-fits-all approach, without any transitional period, has exacerbated the contradictions.

Public service reform must be gradual, at least allowing for a 3-5 year transition period to give people time to adapt.

Technology is not omnipotent; for social security, tax, and similar services, human oversight is necessary and cannot rely entirely on machines.

Finally, both sides should not just exchange verbal blows but should find a third party to conduct a proper evaluation to uncover the truth.

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