đ¨ Help Needed: Account Assets Frozen â Whatâs Going On? đ¨
A friend reached out with a concerning issue: His assets have been frozen without any prior warning. He has been using the platform since December and now sees a "FREEZE" message under his assets.
Possible Reasons for Freezing:
đš Unusual Transactions â Large or rapid transfers might have triggered security protocols.
đš KYC or Compliance Issues â Incomplete verification or flagged activity could lead to a temporary hold.
đš Exchange Policy Updates â Some platforms freeze assets due to ongoing investigations or compliance checks.
đš Linked to Suspicious Activity â If funds came from a questionable source, the system may flag the account.
What Can Be Done?
â Contact Customer Support â Open a ticket and request clarification on the freeze.
â Check Email Notifications â Exchanges often send alerts about suspicious activity.
â Verify KYC Status â Ensure all documents are up to date.
â Wait for Resolution â Some freezes are temporary and lifted automatically after review.
đ Has anyone experienced this before? Drop your insights belowâletâs help find a solution!