#wld I share this so that it doesn't happen to others, since if we create a community, we can support each other here by contributing a grain of sand for others. In short, if you have the #wld app, don't think about changing your phone, uninstalling it, resetting your phone to factory mode, changing the SIM card, or having two SIM cards in the phone because you will experience the same thing that happened to me and there is no solution. Here I leave evidence of what happened to me and what the #wld team told me; I leave it to you in the screenshots. I had a problem with my phone and had to reset it, and as a result, the app was deleted. I reinstalled it, and when it was time for me to change my #wld , I simply couldn't. I investigated, and that is what happens. Now you know, be careful so that this doesn't happen to you.