P2P trading offers a convenient way to buy and sell cryptocurrencies directly from other users. However, situations like a canceled order after payment can create concern. Here’s how you can handle such situations effectively on Binance.

Scenario Recap:

A user places an order for ₹10,000 USDT on Binance P2P and completes the payment through Easypaisa. Unfortunately, the order gets canceled, and the seller becomes unresponsive.

Steps to Resolve a Canceled P2P Order

  1. Verify Payment Status

    Double-check your payment to ensure it was successfully processed. Look for a payment receipt or transaction confirmation from your bank or payment app (Easypaisa in this case). Take a screenshot of the payment as proof.


    Contact the Seller

    Use the Binance in-app chat to message the seller. Be polite but firm, explaining that you’ve made the payment and need them to release the USDT.


    Raise a Dispute

    If the seller remains unresponsive or denies receiving payment:


    • Navigate to the Order History in the P2P section.


    • Locate the canceled order and select Dispute.


    • Upload proof of payment (screenshots or transaction details).

      Binance’s customer support team will review the evidence and assist in resolving the issue.

    Reach Out to Binance Support

    If you need additional help, contact Binance Support directly through the app or website. Provide all relevant details, including your order number, payment proof, and screenshots of your communication with the seller.

  2. How to Prevent Future Issues

  3. Check Seller Ratings: Always trade with highly-rated sellers on Binance P2P. Look for reviews and their transaction history.

  4. Enable Real-Time Notifications: Ensure you’re promptly notified of order status changes.


  5. Use Escrow Safeguards: Binance holds the seller’s funds in escrow until the transaction is complete, adding a layer of protection.


Key Takeaway:

Canceled orders can be stressful, but Binance’s dispute system ensures your funds are protected. Always keep proof of payment and communicate through the platform for a secure trading experience.


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