In Suzhou, China, a man named Li Chengming faced a terrifying ordeal after depositing 640,000 yuan into his bank account. He received two alarming text messages, each showing a transfer of 199,818 yuan from his account. Acting quickly, Li requested the bank to freeze his account, but the bank refused to comply. Panicking, he called the police and rushed to the bank, arriving within 15 minutes, only to find that his account balance had plummeted to just 19 yuan.

When the bank tried to shift the blame onto him, Li decided to take legal action. The investigation revealed that Tan Jiankun, the perpetrator, had received inside assistance from a bank employee. This staff member had leaked Li’s personal information to Tan, allowing fraudulent transactions to take place. The court’s findings showed that the bank staff were aware of the fraud and failed to act promptly to prevent it.

As a result of the bank's mismanagement and failure to protect customer data, they were held accountable and ordered to compensate Li Chengming 642,438.9 yuan plus interest. This case highlights the vital importance of safeguarding customer information and responding promptly to suspicious activities. It serves as a clear reminder for financial institutions to prioritize the safety and trust of their customers.