Support Center | Binance Support

Self-Service

Recommended

Reset 2FA

Reset two-factor authenticator.

Reset Password

Change your password.

Name/Birthday Correction

Correct your name/birthday.

Legacy Inheritance

Claim deceased user's assets.

Change Residential Address

Change address and provide new Proof of Address documentation.

Reset KYC

Identity verification update.

Update Country of Residence

Update your current residency

Update Identity

Update personal ID documents

Appeal KYC Rejection

Request review of verification rejection.

Close Account

Permanently close Binance account

Closed Account Transaction Data

Generate a report for a closed account

Data Download Center

Download your asset and transaction history

Appeal P2P Performance Metrics

Revert completion rate/remove negative comment.

Refund funds to P2P Counterparty

Refund counterparty to resolve P2P dispute.

Lift P2P Suspension

Review inappropriate P2P trade suspensions.

Revert P2P Order Release Time

Revert P2P order release time due to buyer delay

Report suspicious P2P user/ad

Report abnormal prices, terms, malicious behaviors or violations

P2P Order Receipts

Request P2P order confirmation receipts

Web3/Alpha Related Appeal

Report Regarding Activity-Related Matter

Crypto Deposit Not Arrived

Crypto Deposit not credited to Binance account.

Fiat Deposit Not Arrived Appeal

Investigate missing or delayed fiat deposit record.

Fiat Deposit Suspension

Request review for failed fiat deposit via card.

Fiat Withdrawal Not Received

Investigate fiat withdrawal that has not arrived.

Non-P2P Related Risk Report

Report risks including scams, fraud, and campaign abuses

Disable Account

Request to manually disable account

Account

P2P

Binance Wallet

Crypto Deposit / Withdrawal

Buy/Sell Crypto (Fiat/P2P)

Other