Last Updated: 24 March 2025
P2P sellers can submit appeals for P2P sell orders on the Binance website by following the steps below:
1. Log in to your Binance account and go to [Trade] - [P2P]. Head to [Orders] and find the transaction you want to submit an appeal for.
2. Click [Appeal] on the [Verify Payment] page.
3. Select an issue you are facing on the pop-up window.
4. If none of the available solutions provided are resolving your issue, you can further proceed to raise an appeal.
Then select a reason for your appeal and clearly explain the situation in detail. This will help our Customer Service team assist you more effectively. Please also include any relevant screenshots.
5. You can check your appeal status by clicking the [Appeal Status].
6. Once you submit your appeal, the respondent will have a 10-minute window to reply to your appeal.
7. The counterparty will be notified to reply to your appeal. They can either select [Negotiation failed] or [Consensus reached].
8. If you’ve reached an agreement with the counterparty, click [Cancel Appeal] and you’ll be redirected back to the payment confirmation page to release your assets.
Please note that if you click [Cancel Appeal] by mistake, you’ll need to wait 5 minutes before you can re-submit your appeal.
Depending on the response the counterpart selects:
1. Negotiation failed
If the counterparty selects [Negotiation failed], you will see appeal status change to “Under Review”. This means that a Customer Support agent will assist you and the counterparty in resolving the appeal shortly. You will be notified via email and SMS when there is an update.
2. Consensus reached
If the counterparty selects [Consensus reached], you’ll be prompted to confirm whether an agreement has been reached. After confirming, the system will cancel the order.
3. The counterpart failed to respond
If the counterparty does not respond within 10 minutes, your appeal status will change to “Under Review”. Please wait patiently for our Customer Support to assist you.
