the image from the bank 🏦 does not download, take a screenshot and then place it here as an image, this error happens to me many times

Greetings P2P community #venezuela

Today I made a purchase at #P2P and when I tried to send the image of the payment receipt, I received an error saying that the image needed to be in the format (JPG . JPEG. PNG) the image was in the correct format. I took a screenshot of the payment as always but encountered this problem and it wouldn't let me -(Mark to notify the Seller)- has anyone else experienced this? How to resolve it. The order was almost canceled and I would lose the money.