"Did you appeal and the seller is lying? This is how the Binance P2P 'trial' works ⚖️"
The Dispute Scenario
Imagine that you have already sent the money and used the 'Appeal' button, but the seller insists in the chat that the money never arrived. You feel like they are lying and that you might lose your money.
Don't worry. Binance's security is designed to handle these types of situations.
The Impartial Judge (The Support Agent)
The support agent who joins the chat is not on your side or the seller's side. Their job is to be an impartial judge who reviews the evidence to make a fair decision.
How the 'Trial' is Resolved
Evidence is your only voice: The agent will ask you to upload proof of your payment. This must be a clear receipt of your bank transfer showing the date, time, amount, and seller's details. This is your irrefutable proof.
The Agent questions the seller: The agent will ask the seller to show proof that the money did not arrive in their bank account. Unless the seller can forge a bank statement, they will not be able to present this evidence.
Binance decides and releases the funds: Based on the evidence, the Binance agent will see that you made the payment correctly and that the seller has no proof that they did not receive it. At that moment, the agent will manually release the cryptocurrency that was blocked and send it to you, closing the transaction in your favor.
"What do you think is the most important proof a buyer should have in a dispute?"