WCT's Membership Fee Custody and Service Assurance in the Fitness Industry
The issues of 'diminished post-service after prepayment' and 'business closures and absconding' are pain points for consumers in the fitness industry. WCT implements membership fee custody, allowing users to pay their membership fees with WCT. Funds are gradually released to the gym according to the number of fitness services used or the duration. In the event of a refund, it is returned according to the proportion of remaining services. After a certain chain gym applied WCT, the membership renewal rate increased by 45%, refund disputes decreased by 90%, service quality of the gym improved by 50%, and it standardized the operation of the fitness industry.