talk to support and pass on all the information possible.

To receive live support, follow these simple steps:

1️⃣. Enter your Binance app or the Binance.com/es/chat website

2️⃣. Scroll down and click the "GET SUPPORT" button.

3️⃣. A plus sign ➕ icon appears at the bottom right inside a circle, click on it.

4️⃣. Press "Bot FAQ" below

5️⃣. Choose the option that best fits your inquiry, (otherwise click on "identity verification failed"). ‍

6️⃣. Scroll down and click on "NOT RESOLVED" (represented by a thumbs down).

7️⃣. Then, scroll down again and click on "IRRELEVANT" to continue.

8️⃣. Finally, click on "YES, TRANSFER ME TO THE CUSTOMER SERVICE TEAM" and you will be connected with live support.

there you have it my friend ... hope they help you ...!!!