Cryptocurrency users in Hong Kong lost over 4 million HKD due to scams via Telegram when seeking unofficial customer support.

An investor with over 10 years of experience in cryptocurrency could not claim a promotion on the platform and was scammed twice through unofficial channels, leading to substantial losses. The police advise contacting through official channels and not disclosing sensitive information.

MAIN CONTENT

  • Experienced cryptocurrency investors still fall into traps via Telegram.

  • The situation of scams through fake customer support channels on social networks is on the rise.

  • Warnings from authorities regarding contacting the official channel and securing personal information.

How can experienced cryptocurrency investors also fall victim to scams?

This case shows that even investors with over 10 years of experience can lose money if they interact with fake support channels. According to Hong Kong 01 on July 19, a local woman could not apply discounts on the cryptocurrency platform, sought "customer care" via Telegram but was scammed out of over 4 million HKD.

"Staying vigilant and only contacting the official support department is the best way to protect your cryptocurrency assets."

Police Lieutenant Lam, Cybersecurity Department, Hong Kong, 2024

This person continuously lost money by providing feature passwords and verification codes to impersonators posing as support staff. This is an important practical lesson for the cryptocurrency community about the risks of trading outside official channels.

What do warning messages and safety measures from authorities mean?

The Hong Kong police emphasize that one should only connect with customer service staff through the official channels of the cryptocurrency platform. Clicking on strange links or providing Private Keys and OTP codes can lead to serious consequences of total asset loss.

"No one on the official support team will ask you to disclose your Private Key or personal verification code via message."

Lieutenant Tran Minh, Information Technology Security Department, Hong Kong, 2024

According to reports, forms of scams impersonating support staff are the most common tactics in 2024, causing many users and investors to lose large amounts of assets. To avoid losses, users need to equip themselves with the ability to distinguish and use cold wallets, verify official URLs.

How to identify the official support channel and protect your cryptocurrency assets?

Understanding the official contact process helps reduce the risk of scams. Typically, reputable platforms clearly publish emails, phone numbers, and official wallets on transparent websites. The police recommend setting up 2-layer security and not providing OTP codes through any chat platforms.

Criteria Official Channel Fake Channel Contact Information Verified website and app Unverified Telegram, Zalo Request for Information Does not request personal keys or OTP codes Requests passwords, verification codes Reliability Has confirmation from management and security reports No verification, often disappears after transactions

Being clear about the distinguishing points helps investors feel more confident when seeking support and contributes to a safe digital asset ecosystem.

Frequently Asked Questions

1. Why do experienced individuals still get scammed when contacting via Telegram?

Many forms of impersonation scams are very sophisticated, exploiting urgency or the desire for deals to deceive.

2. What is the quickest way to confirm the official support channel?

Access the official website or app of the platform, not through third-party links or strange messages.

3. What information should absolutely not be shared with support staff?

Private Key, OTP code, login password, and 2FA codes are strictly for your account.

4. What should users do immediately when suspecting a scam?

Disconnect the Internet, change the wallet password, contact authorities and the platform provider immediately.

5. Does a cold wallet help prevent asset loss when scammed via chat?

Cold wallets help protect personal keys and reduce the risk of being hacked when not connected to the internet, which is increasingly essential for security.

Source: https://tintucbitcoin.com/phu-nu-hong-kong-mat-4-trieu-hkd-vi-lua-tien-ao/

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