Bitcoin Depot – a cryptocurrency ATM operator – experienced a data leak of personal information of over 26,700 customers in June 2024.
The incident was caused by unauthorized access from a third party, containing names, phone numbers, and driver's licenses. The company has coordinated with law enforcement to investigate, is currently enhancing security, and advises customers to be vigilant against credit fraud.
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26,732 Bitcoin Depot customers had their personal data leaked, including sensitive information.
The cause was unauthorized access by hackers, and the company has not detected any signs of data misuse.
Bitcoin Depot has strengthened security and advised setting up credit fraud alerts.
How did Bitcoin Depot experience a customer data leak?
According to official information, the leak occurred due to a third party gaining unauthorized access to Bitcoin Depot's system. The company, which specializes in operating cryptocurrency ATMs, confirmed on June 23, 2024, that over 26,700 customers were affected by the exposure of personal information such as names, phone numbers, and driver's license numbers. An investigation by an independent cybersecurity firm found no signs of data misuse.
"We take protecting customer information very seriously and are working closely with authorities to rectify the situation."
Statement from the CEO of Bitcoin Depot, July 2024
Why was the notification of the leak delayed for so long?
Bitcoin Depot stated that the reason for the delay in notifying customers was to comply with the requirement to coordinate with federal law enforcement during the investigation. The company was only permitted to begin notifications from June 13, 2025. This process ensures transparency and legal compliance while avoiding disruption to the investigation.
The impact of this leak event on users and the market
A similar incident previously occurred with another cryptocurrency ATM operator in December 2024, highlighting significant security challenges for the industry. Bitcoin Depot has now enhanced its security monitoring system and advises affected customers to set up credit fraud alerts to prevent potential fraudulent activities.
"Protecting customer data is a top priority, especially in the volatile cryptocurrency sector."
Cybersecurity expert Julia Tran, report June 2024
What security measures has Bitcoin Depot implemented?
Immediately after discovering the incident, Bitcoin Depot enhanced its continuous monitoring system, adding additional layers of active security to prevent unauthorized access. At the same time, the company proactively supported customers by providing guidance on setting up credit fraud alerts to minimize risks from the leaked data. This is an important move to reinforce customer trust and reliability.
Comparison with similar security incidents in the cryptocurrency ATM industry
Operator Incident Time Number of affected customers Leaked information Response Bitcoin Depot 23/06/2024 26,732 customers Names, phone numbers, driver's licenses Enhanced security, advised credit fraud alerts Previous operator 12/2024 approximately 20,000 customers Personal and transaction information Simultaneously improved cybersecurity solutions
Frequently Asked Questions
What customer information was leaked in the Bitcoin Depot incident? The information includes names, phone numbers, and driver's license numbers – sensitive data that must be strictly protected according to industry standards. Why did the company delay notifying customers about the incident? Bitcoin Depot had to comply with regulations for coordinating investigations with law enforcement before officially notifying users. Were there any signs of data misuse detected? So far, there is no evidence that the leaked data has been misused, according to reports from the company and the cybersecurity firm. What should customers do to protect themselves after the incident? It is necessary to set up credit fraud alerts immediately to monitor suspicious activities and minimize the risk of asset loss. How has Bitcoin Depot strengthened security? The company has implemented 24/7 security monitoring, enhanced its network defense systems, and continuously checked for vulnerabilities to prevent unauthorized access.
Source: https://tintucbitcoin.com/bitcoin-depot-lo-du-lieu-27-000-khach-hang/
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