What surprised me even more was that during the 'WEEX Weike Exchange Pin Incident' (where ETH/USDT briefly dropped to 8 USDT, causing some users to be liquidated), they did not, like many platforms, simply 'blame it on market anomalies' to evade responsibility. Instead, after investigation, they confirmed it was a technical fault and proactively offered nearly ten million dollars to fully compensate the affected users for 100% of their losses.
At that time, I saw someone in a certain community post the record of the compensation being credited, and I thought: it is already rare for a cryptocurrency platform to be willing to admit mistakes; it is even rarer for them to be willing to take responsibility.