I am a novice who entered the market for a week. Upon recommendation, I bought into the DNT project on the ARB network, accumulating less than 12,000 USD. When the price was high, I intended to sell, but due to network issues, I mistakenly executed a large batch sell, which led to a subsequent lock-up that prevented further selling. After contacting customer service, the official support explained that the large batch sell operation resembled a robot cashing out and taking advantage of the system, resulting in the lock-up. I inquired how to lift the lock-up status, and the customer service replied that if I recharge to 13,888 USD, I could receive an airdrop and then lift the lock-up status, or I could wait for 7 days until DNT is listed on the exchange and I could buy and sell freely. Now all my funds are trapped in DNT coins. May I ask if such behavior is compliant? Where are the consumer protection rights?
