Brothers and sisters who are brushing alpha, have you encountered similar situations?

As for Binance's customer service, it's simply beyond words! After the alpha update yesterday, the total points were 241, but after today's update, the total points are 228. Today's update shows no trading volume on the 14th, and consulting customer service wasted more than two hours. One moment they say it's calculated up to the 13th, and the next they say it deducted from May 30th. The explanations are completely illogical. First of all, no matter where it's calculated up to, the total points should be greater than yesterday, not less than yesterday!