Caught by phishing: don’t let scammers capture your Binance account
Highlights:
Phishing scammers impersonate Binance Customer Support team members through social media and emails, using fake links to steal account data.
Some warning signs are typos, strange URLs, and messages offering supposed random help. If something seems off, check the announcements through Binance's official channels.
Our specialized teams are available 24/7, but you must take care to protect your device and report any issues immediately to stay safe.
Phishing scammers never sleep. Lately, they are using new methods to trap their victims: fake customer support. They impersonate Binance team members on Telegram, via email, or social media platforms, lure users in, obtain their credentials, and escape with the funds.
Binance's specialized teams catch these scammers all the time, but your own vigilance is the strongest line of defense. Below, you will see exactly how the scam works, meet an almost victim who detected the trap, and we will give you the anti-phishing tools that every Binance user should use.
First, watch this video:
Expanding threat: fake customer support
Criminals have always tried to imitate official Binance communications with warm greetings, urgent tone, flashy buttons to then send a link to the trap. With a single click, you will be redirected to a fake site to log in, enter your 2FA, or recovery phrase. With one wrong click, you could end up handing over the keys to your cryptos to a criminal.
The new wave of scams consists of impostors posing as Binance customer service representatives. They often appear from random Telegram addresses or suspicious emails, promising to fix an "error in your account" if you simply click the link or provide your account details.
Jackie's scare
A few weeks ago, a Binance user, Jackie, received an email with the subject "Binance Customer Support: urgent login issue." The email contained a link that she supposedly had to click to take immediate action regarding a supposed security incident involving her account. Of course, there was no incident; it was an attempted scam.
The link almost seemed legitimate, until the user noticed a single incorrect letter in the URL. Identifying that typo saved her funds: the site was a cloned URL to steal her funds. She contacted the legitimate Binance Customer Support team, froze her account, and the criminals couldn't steal anything. The user's vigilance was key.
How phishing scams work
Here are some common situations of phishing attacks. Knowing these schemes will help you recognize them if criminals attack you.
Traps on social media and email
A scammer contacts you as "a member of the Binance Customer Support team" on Telegram or via email claiming there's an urgent issue.
It sends you a link to "verify" your account or "reset" your login.
By clicking, you are redirected to a fake site to enter your credentials or 2FA codes and steal your data.
Device-related risks
A stolen or hacked phone with access to Binance gives scammers an advantage.
Along with the phishing data, like a password you entered on a fake site, they can take control of your account.
A phishing email or SMS may seem real. Always check every detail carefully or contact the Binance Support team to verify its authenticity. Source: Binance
No one is safe from becoming a victim
What scammers look for the most are users who routinely click on links, who have little security on their phones, or inboxes filled with spam. However, remember that anyone can be a target. No matter who you are, where you are in the world, you can be a victim.
Binance's ongoing efforts
Binance Verify, our platform for link verification: we scan, mark, and combat fake URLs. Do you have doubts if an incoming message is really from Binance? Verify at binance.com/es-LA/official-verification.
Channel protection: if you receive messages outside our app, the verified @Binance account, or the support portal, it’s not us.
24/7 Customer Support: Did your device get stolen? Do you think you just clicked on a malicious link? Contact us anytime and we'll do our best to freeze the account before the criminals steal your funds.
We are developing impenetrable defenses, but the secret key is in your hands. Stay alert at all times!
How to protect yourself
Be your own hero in your crypto experience.
Identify the warning signs: do you see typos, strange URLs, or direct messages offering "help" out of nowhere? Take a pause. First, check if it's real through our official verifier.
Set up an anti-phishing code: in your Binance account settings, set a short phrase that only you know. All official emails from Binance that you receive will have this code in the header. If the message doesn't have it, ignore it. Learn more about the anti-phishing code here.
Follow the official channels: official news is provided through the Binance app or the official @Binance account with a blue checkmark on X.
Strengthen your security: secure passwords, 2FA checks with physical devices, and a locked phone deter criminals.
Act quickly as soon as you suspect: if customer support asks for your password, 2FA code, file a report. If your device is compromised, let us know immediately.
Important advice: treat random links like an unverified smart contract; assume the worst until proven otherwise. Implement good privacy habits, such as avoiding random links and locking your phone, to prevent phishing attacks.
Conclusions
Scammers take advantage of your blind trust that lasts a few seconds. With fake Customer Support personas and high-speed attacks on vulnerable devices, scammers keep trying to make victims fall. But checking official links, securing devices, and maintaining a bit of skepticism can make your Binance account untouchable. Our teams monitor the space 24/7. Collaborate by staying alert, using official channels, and do not let scammers get away with it.
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