P.2 That was still open while all the disaster was happening before my eyes. The first thing I did was go to the chatbot to ask what to do in these cases, and one of its options was a post in one of its help blogs about Changing Email Address, honestly a TERRIBLE service from #Binance because being aware of such situations they should be able to provide the option to speak directly with an agent or have some CLEAR option where we can quarantine our account and prevent anyone from making any transactions during that time.
Anyway, I proceeded to change my email address, followed all the steps, used the confirmation methods I had available such as text message and facial recognition (I'll explain later why I couldn't use Google Authenticator) and the notification came up that the account was LOCKED until the change was effective, that they would notify me, and they gave me a case reference code, with that information I felt calm 😌, I said: “If the account is locked, they will no longer have access even with the email they hacked.” This was at 1:10 am on Saturday, November 9, 2024.
In the morning of that same day, with more calm, I proceeded to try to speak with an operator to resolve the issue with my account and be able to unlock it. I managed to speak with an agent who was extremely kind at all times, and I emphasize that because in these cases, all these virtual entities turn a blind eye to customer service, and I mean Google, Facebook, Instagram, YouTube, virtual banks, etc. they all don’t care what happens to you, if your information is stolen, an account or you are hacked there is no way to get in touch with them or at least they don’t make it easy for you nor is it a quick service.
