Is Safaricom M-Pesa Safe? Security Features of M-Pesa Encryption and Certifications: M-Pesa uses encryption and is re-certified by the GSM Association for secure, transparent, and reliable services. Risks and Vulnerabilities Fraud Risks: Common scams include SIM card cloning, fake reversal messages, and social engineering, leading to significant financial losses. Tips to Stay Safe with M-Pesa Protect Your PIN: Never share your M-Pesa PIN or personal details. Use a Strong PIN: Choose a unique, hard-to-guess PIN, avoiding birth dates or simple sequences like 1234. Verify Communications: Confirm suspicious messages or calls, as Safaricom only uses 0722 000 000 for contact. Report Fraud: Forward suspicious messages or numbers to 333 or email [email protected]. Secure Your Device: Set a SIM PIN and phone password to prevent unauthorized access. Be Cautious of Scams: Avoid fake M-Pesa messages or instructions to dial specific codes. Safaricom’s Anti-Fraud Measures Collaboration with Authorities: Safaricom works with law enforcement to track fraudsters. Additional Security: Features like voice passwords and restricted SIM swaps enhance protection. User Responsibilities Stay Vigilant: Regularly check statements and remain cautious to minimize fraud risks.
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