You’ve probably noticed how quickly artificial intelligence is advancing and how it’s starting to impact various areas of our lives. Microsoft’s research clearly shows which professions could be at risk due to automation and the implementation of AI technologies.
The first ones on the list are customer support agents, sales consultants, content writers, journalists, translators, and technical writers. These jobs actively use AI tools like ChatGPT and Copilot, which significantly ease their work and may lead to reduced demand for these specialists. For instance, there are already many chatbots that can efficiently answer customer queries, automatically generate texts, and even translate documents. This could certainly decrease the number of job opportunities in these fields.
However, not all professions are at risk of automation. For example, specialists whose jobs require physical labor, manual skills, or direct human interaction are still safe—for now. Nurses, builders, massage therapists, waiters, janitors, and cleaning staff will remain in demand, as AI cannot fully replicate human dexterity, empathy, and the ability to adapt to real-world situations.
Interestingly, while automation may reduce some professions, it also opens up new opportunities. In the future, people will need to master new skills such as AI management, data analysis, and overseeing machine decision-making. New professions are already emerging, like AI ethics specialists, smart system operators, and mentors for artificial intelligence. These aren’t just trendy fields—they are real job openings that will be in demand in the coming years.
Microsoft emphasizes that their study doesn’t predict mass layoffs but rather shows how the nature of work is evolving. The example of ATMs illustrates this well: although ATMs automated many tasks, the number of bank branches didn’t decrease; in fact, it increased, with a shift in focus toward customer service. A similar scenario could happen with AI: technology will take on routine tasks, freeing people up to focus on more creative and complex work.
What do you think—what professions will be the most resilient in a world where AI plays such a big role?