If you have removed the additional confirmation, then when averaging the position, if you mistakenly confuse it, you can change the position.

I opened a long position at 2574, with liquidation around 2449. The market was consolidating for about 3 days, and I was down around $60, but I didn’t close or touch the position, I was just holding.
Right as the chart was about to break upward toward 2600, my position automatically reversed to a short, and I was instantly liquidated as the price moved up. I never manually changed or closed the trade.
I contacted support, and they’re telling me the position reversal was done “from my commonly used device”, but I’m 100% certain I didn’t do it. I had no triggers, no bots, and no automation enabled.
They refuse to give me any technical data, no IP address, no timestamp logs, nothing. Just a vague “it came from your device” and basically a shrug.
This was incredibly suspicious, not only did the position flip without my input, but it also happened exactly when the price was about to move in my favor.
Has anyone else had this happen on Binance? Is this a glitch or something worse? I’m genuinely shocked and feel completely powerless. Any advice or similar stories?