✂️ Artificial Intelligence in Salesforce: Changes in Company Operations

Artificial intelligence has already taken on 30-50% of internal tasks at Salesforce, said the company’s CEO Mark Benioff.

Neural networks are used for software development and customer service, which has reduced the need for personnel.

The company is also promoting its own AI product for automating customer support. According to Benioff, the accuracy of the tool has reached 93%.

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