# Tip of the day. To receive live support, follow these simple steps:

1️⃣. Go to your Binance app or the Binance.com/es/chat website.

2️⃣. Scroll down and click the "GET SUPPORT" button.

3️⃣. In the bottom right, there is an icon of a plus sign ➕ inside a circle, click on it.

4️⃣. Press "Bot FAQ" below.

5️⃣. Choose the option that best fits your query, (otherwise click on "identity verification failed"). ‍

6️⃣. Scroll down and click on "UNRESOLVED" (represented by a thumbs down).

7️⃣. Then, scroll down again and click on "IRRELEVANT" to continue.

8️⃣. Finally, click on "YES, TRANSFER ME TO THE CUSTOMER SERVICE TEAM" and you will be connected with live support.