1. A man and a woman checked into a room and stayed for three days in total. The woman paid for the first two days. On the third day, the woman left. The man came back at around 11pm. I called him to pay the room fee. He said he would pay it later. He still didn't come the next morning. Then I knocked on the door to urge him to pay. He pretended to be confused with me, but I was defeated by my clear thinking and promised to pay it immediately. Half an hour later, the man was about to leave in the elevator. I found him and called him to stop. He made an excuse that he had something to do and would come back later. I said no. After a long struggle, he said he had no money and was about to leave. I called the boss to stop him. The man called a friend to pay for him (the boss specifically asked him to keep an eye on it, so I didn't call him in the comments)
2. One time, a man and a woman came to check into a room in the middle of the night. I didn’t notice the woman at first and hid behind the wall. The man entered the room with the room card and the woman followed closely. I called the woman to register, but she pretended to be deaf and entered the room. I called her but she didn’t answer. I knocked on the door and the man said he was alone. I replied that the surveillance camera saw it clearly. The man was dismissive and still didn’t come out. I called the police station on duty and the police came and knocked on the door and found that there were two people. They scolded me and asked why I didn’t cooperate with the work, and forced me to register. (I am in Zhejiang. The call was made by my boss before I started the job training, telling me that everyone must register at any time. If I don’t call to register, I will be suspended for three months if there is a room inspection.)
3. A couple came to book a room. The man made the reservation online, but after confirming everything, it was still not right. Finally, I reported the reservation person and mobile number based on the order number. The man filled in another woman’s mobile number and name, and was questioned by his wife next to him. The next morning, the man got up early and went to the front desk to tell him that if his wife asked, he should say that the system was wrong. I did not lie because of my guilty conscience (it is my problem that I did not explain it clearly here. Although I hate this kind of person, I did not tell the truth. I said I was not sure, so you should ask him. In essence, he is also a prudent person, but he did not betray his principles)
4. Men often come to ask if there are any special services or the phone number of massage girls. I always give them the contact number of the police station (I am a woman at the front desk who keeps being asked this question late at night. If I don’t give them the money, they will keep harassing me. Don’t you feel anxious?)
5. It was still midnight. A man in a shirt and suit pants came to check in and said he knew the boss and often stayed here. He asked to pay the room fee to the boss tomorrow and let him stay tonight. I said no, unless you call the boss and let the boss confirm with me, because I just arrived and don’t know you. The man was angry and said that he would never come again when I was here. I said it’s up to you. The next day, I asked the boss if he knew this person, and the boss said he didn’t know him (this happened before, and the boss specifically explained that it was also a small hotel, not as high-end as a big hotel, and there was no security guard guarding it 24 hours a day. If I took a nap and he slipped away, would you pay the fine for me?)
6. A man and a woman checked into a room at night. In the morning, the woman checked out and asked for her deposit to be returned to her. Now, deposits are pre-authorized by POS machines. People who have done this know that the deposit will be refunded to the person whose account is scanned. I told her the reason and made it clear that it was not allowed. The woman said that she didn’t know whether I would return the deposit to the man who paid. I said you can contact me via WeChat or phone. The woman told me that I didn’t know the man and had no contact information. I understood what she meant and smiled and said that I couldn’t return the money to you. The woman left cursing and said that she had never encountered such a refund method. I think everyone knows it in their hearts. Since they don’t know me, they can’t do this (I gave cash. What if the man doesn’t know and complains to the hotel for not returning the deposit, and there is no evidence record of cash, then I will be the one who is finished)
7. A man checked out and asked for an invoice. I agreed and asked him to scan the invoice and fill in the relevant information. He refused to do so and refused to fill in his mobile phone number. Because if he did not fill in the correct email or mobile phone number, there was no way to send it to his mobile phone or email. Now all invoices are electronic. He said that I deliberately did not give him an invoice. Later, he filled in the mobile phone number himself and the invoice was issued (he did not report the correct mobile phone number and I had manually entered it several times)
8. A man and a woman made an online reservation and came to register at midnight. The woman’s ID card photo and her face recognition failed many times. We asked her to go to the police station to confirm her identity. She was unwilling and asked for a refund. I told her that she had to go to the website and communicate with the customer service for a refund. After a series of procedures, I confirmed the refund, but it could not be credited immediately. The woman questioned that she was afraid that I would not refund the money. I told her that the room had not been confirmed for check-in and the money was not with our merchant, but on a third-party website. The woman did not believe it and insisted on standing and waiting for the refund. Because she applied for the refund herself, she had to pay a penalty of more than 200 yuan. The woman loudly told me to give her the money immediately. I said that it was because of your personal reasons that you could not check in, and then there was a dispute The man and woman left in anger (this fine is deducted by the platform, the merchant cannot handle the full amount. The comment section said plastic surgery. Even if the ID photo and the real person are different, the system is connected to the police station, and facial recognition can identify them, unless they are not the real person. I let a couple in because I was soft-hearted. They were discovered during the ward inspection and were taken to the police station for tea in the morning. They were warned that they would be closed for three months next time. Please bear the consequences of this in the comment section)
9. A man checked into a room for an hourly stay. Because his girlfriend did not show up for the date, he came to check out and asked for a refund. He was very unreasonable. I told him to call the boss to confirm. After telling him the details, I turned on the speaker. The boss said: People nowadays are really weird. They check into a room for an hour and then ask for a refund after staying in for more than ten minutes. You can't do business like this. What's the refund? No need to refund. You are sick. The man left without saying anything (I had taken a shower in the room, so how could I refund? I don't think there is any need to be friendly to such unreasonable people)
This is my fourth month working as a receptionist. It's interesting.
(I didn't work for only four months, but six months. Then I stopped working during the Chinese New Year, and I didn't want to keep doing it. I was quite tired. As for whether the company went bankrupt or was fired, the person who asked this question is quite funny. Listen to the boss and do what you should do. It is better to have one less person who doesn't follow the rules than to be suddenly raided and forced to close for rectification. Why some people in the comment section are so anxious should only be known by themselves. Be careful, there is a god above your head. You can be ordinary but don't break the law. Only by abiding by the rules can we promote a harmonious society. I returned to Zhihu in 2024 and found that it is still very happy to be popular. Maintain the spirit of craftsmanship, be worldly-wise but not worldly-wise. When you grow up and understand the dark side of society, you will know better that you must keep your original aspiration in mind to achieve your goal.)
