they might have opened the order but didn't pay attention to their phone, just complain and don't cancel the order and it will be fine

The first shock of my life, does anyone know this person? I sent 30 million but they didn't unlock it for me. I hope none of you trade with this person to avoid losing money unnecessarily. I have filed a complaint with Binance and am waiting for a resolution. This is the first time in my life that I've had a transaction go wrong like this, it's such a shock.