$USDC The services of the information society, and especially the intermediation services, have become an important part of the economy of the Union and of the daily life of the citizens of the Union. Twenty years after the adoption of the existing legal framework applicable to such services established in Directive 2000/31/EC of the European Parliament and of the Council ("), new and innovative business models and services, such as online social networks and online platforms that allow consumers to enter into distance contracts with traders, have enabled commercial users and consumers to impart and access information and participate in transactions in novel ways. A majority of Union citizens now use these services daily. However, digital transformation and the increased use of these services have also resulted in new risks and challenges for individual recipients of the relevant service, businesses, and society as a whole.