The situation of incorrect recharges at exchanges is actually quite common in real life. Many people are not clear about the process. Today I will briefly explain it with examples.
A fan recharged 2 Ethereum to Gate last year, but the funds could not be transferred to his account because Gate recharge did not support this chain.
I originally participated in the zklink airdrop, but withdrew after participating for a while, and ended up with the address of the gate exchange.
It can be seen from the chain that this transaction has been going on for a year, which happened to be April Fools' Day last year.
At that time, Gate had not opened zklink-nova, but the money had actually entered Gate's exchange, and the assets could be synchronized.
During this period, the user communicated with Gate several times, but there was no follow-up until he found us on the 17th.
Because we had offline training on the 19th and 20th, we didn't have time to do it. After it was over, the Juzuo team started to work on this matter.
After communication, the gate customer service team also provided a withdrawal channel, allowing us to withdraw the coins as soon as possible.
It can be seen that the gate gave a ZKLETH link. After entering, you can only withdraw the assets of this chain. So Juzuo created a zklink nova chain wallet, and then the withdrawal was quickly received.
What we received was zkleth, and fans wanted to be able to convert it into eth and recharge it into the exchange.
The Ma Zhuazi incident had just begun at this time, and fans still don’t know what happened.
From the picture above, we can see that Juzuo’s wallet has received this transfer, so the next step is to just convert it into the mainnet’s eth.
Because zlketh is essentially converted from the mainnet eth on zklink, there are only two ways to withdraw it:
Either you exchange it directly to the mainnet ETH, or you exchange it back from the official bridge. But the problem is that Binance Wallet does not support this function.
I was confused. Then I found the zklink website and linked my wallet. After switching to the zklink nova network, the assets could be synchronized.
Then the terrible thing happened again: it takes 8.5 days to get to the account by taking the official bridge, while it takes as fast as 20 minutes by taking the Sanfang Bridge.
In order to be faster, I will take Sanfang Bridge.
But the terrible thing is that these tools are not easy to use, and I have to familiarize myself with their functional configuration from scratch. It’s really desperate - I don’t even trade in cryptocurrencies, let alone these things on the chain.
After much trouble, I finally decided to take the official bridge. It doesn’t matter if it takes a little longer, at least we are on the road.
Then I went through the official bridge and clicked the full amount as usual, but it said it was unsuccessful.
After trying several times, I realized that I forgot to leave the gas fee. Then I adjusted the amount and finally the withdrawal was successful.
The next step is to wait. It is estimated that the money will arrive on May 1st. This step is completed, but the fans are still waiting. They can't wait with me until May 1st, right?
So we quickly transferred the mainnet's eth to them. We only need to bear the risks ourselves, and we cannot lack the certainty they need.
Later, the fan sent a message to the assistant, saying that he had given up hope, but we actually found him.
Although 2 Ethereums are not a lot, it is not difficult for us, and we also need to supplement the specific cases of this business scenario, so we will do it even if the money is small, just to expand the case library.
This is also an example for our partners. This is how the actual operation of the exchange's mistaken recharge works. All normally operating exchanges can basically retrieve the funds. Just do it.
Therefore, in asset recovery cases, although the case value is important, it is not the only angle. If the case value is low but the difficulty is low, it can also be done.
In order to help our partners get started as quickly as possible, we will now also help with small orders. After they experience the process and get some results, everyone will naturally become more and more motivated.
After all, the benefits of helping others are not available every time. Why not grab a bite while you can?
I am Ju Zuo, the founder of web3 Oasis and an expert in recovering encrypted assets.