BNB

I would like to share a real experience of participating in an event at Binance Square.

I participated in the Valentine's Day poetry event from 2/13 to 2/14, event number #CryptoLovePoems💖 . At that time, the task required tagging a friend in the comments section, but in reality, the square did not allow users to be tagged in the comments. I immediately contacted customer service, but the response I received was simply 'waiting for processing.'

It wasn't until the event was about to end that I was suddenly notified to repost,
and the official team quietly modified the event description midway.
In the end, my post was deemed 'ineligible.'

Although I have already identified the reason and even considered not pursuing it further,
I am bringing this up again because I encountered technical issues during the recent EOS event #Vaulta , and the way customer service handled it again made me feel very uncomfortable. 😓 The problem was not resolved, and the responses were evasive and indifferent, making me feel like I was just talking to myself.

I am not speaking out for the sake of that small reward, but hope that Binance can recognize: users can tolerate platform bugs, but cannot accept inaction from customer service and the team.

Currently, senior management has proactively contacted me to assist with the situation, and I hope this time it can truly bring about some improvements so that future participants in events will not encounter the same issues.