good afternoon, you must enter through the rewards area

Good afternoon, I have a question: Am I the only one whose point exchange area is empty in the word of the day? I had a streak of 14 correct answers and I didn't receive a single point like the other times. Now I enter the point exchange area and I find that there is nothing to redeem the points I have obtained so far! If anyone knows anything about this, I would appreciate it if you could inform me why this is happening. Thank you.