$BNB $BNB Merely deploying a chatbot is not enough. You need to continuously monitor its performance to determine its effectiveness and how it contributes to improving customer support and employee experience.

With chatbot analytics, you can track key metrics, such as total queries received, issues resolved, cost per case, key search terms, repeat queries, user preferences, satisfaction, and much more; with all the KPIs and data visualization tools available on a centralized dashboard.