I've been caught in a mortgage loan once. From now on, it only lends an amount less than the collateral until it is liquidated, leaving just the bare minimum!

I just started playing and have a flexible mortgage loan with DOGE and BNB, and when it reached the liquidation threshold, it got liquidated from December 2024. On 27/02, I was informed that there is a debt floor of 681$ . If anyone is an old member, can you help explain this to me? When I message support, they tell me to wait 3-5 days. In the end, they only gave me this notification. I am very confused.