My Bitcoin stop-loss order at 95100 triggered at 00:35:10 on the 19th, and the transaction should have been completed then. But I was actually liquidated!
Yes! You read that correctly! I sold an order above the liquidation price of 95085, and I was still liquidated, incurring over 1100 USDT in charges.
Looking back at the order record, the order was completed at 35 minutes and 10 seconds, and the liquidation occurred at 35 minutes and 13 seconds, meaning I was liquidated just 3 seconds after the order was completed!
And what caused my forced liquidation? It was because after my order was completed, the fees deducted caused the collateral amount to drop below the margin amount by over 20 USDT. Looking back at the transaction, the fee charged was 38.2 USDT, which led to the risk ratio falling below 1.
But the system directly liquidated my account within a timeframe that a normal person cannot reasonably operate for repayments (only 3 seconds) and charged the liquidation fee. Is this reasonable?
After talking with customer service, even the internal customer service team believes that a 3-second repayment time is unreasonable and insufficient for me to manually repay. Yet they still claim it's a system setting, so a refund is not possible.
Dear Binance users, today I experienced such an event, being forced to incur this loss. But what if such a thing happens to you tomorrow? What if the losses caused by this flaw are to be borne by you as a customer? Can you accept that?
We must demand Binance make changes, providing a more humane timeframe for repayments, rather than being forced to use automatic repayments as customer service claims, allowing numerous Binance users to have more protection when trading on Binance!
