Be cautious of WhatsApp scams - and how to report one when you see it.
Impostors often use WhatsApp and other messaging platforms for phishing scams, trying to trick users into sharing personal data.
While Binance has an official WhatsApp channel, we will never reach out to users on WhatsApp with investment advice, cryptocurrency purchase discussions, or requests for funds. All communication is conducted exclusively through our official platforms.
Be cautious of suspicious groups on WhatsApp: Stay alert and always check Binance's official communication channels.
Please report any suspicious activity by contacting our customer service team.
Your security and account safety is of utmost importance to us.
We have been informed of incidents where individuals impersonate Binance leadership and staff in WhatsApp groups to deceive users and share confidential information. You should be informed and prepared to protect yourself from these malicious attempts.
Note: Binance will never contact users via WhatsApp to offer investment advice or ask you to invest in any project or token. However, we have an official WhatsApp channel designed to keep you updated on the latest news and security threats.
What is the danger?
One word: phishing.
Phishing scams involve scammers trying to trick victims into sending funds or providing confidential information through emails, messages, or websites that closely resemble legitimate platforms or services. People pretending to be Binance representatives will use platforms like WhatsApp to:
Impersonate: Scammers create fake profiles that resemble those of Binance representatives/staff.
Create urgency: They may claim there is an urgent issue with your Binance account.
Request confidential information: They will ask for login credentials and two-factor authentication codes, or even ask you to transfer funds to them.
Build trust: Criminals may use information that appears credible, often taken from public sources.
How Binance Contacts Users
Binance only contacts users through the following channels:
Binance customer support, available 24/7 through our customer service portal.
Our official X account.
Telegram. Always make sure to verify contacts using the Binance Verify tool, which allows you to check a website, email address, Telegram ID, or other communication channels to validate their legitimacy.
Email. Again, always use the Binance Verify tool to ensure the sender's address is official.
Tips to protect yourself from WhatsApp scams.
Always protect yourself by following these tips:
Never share confidential information: Do not share your account details or personal information with unofficial or unverified sources.
Update your WhatsApp privacy settings: Adjust your settings so that only specific contacts can add you to groups. Go to WhatsApp Settings > Privacy > Groups, then choose "My contacts except..." or "My contacts" to limit who can add you to groups.
Use Binance Verify: When in doubt, always verify the legitimacy of anyone claiming to represent Binance. You can verify email addresses, phone numbers, WeChat IDs, Twitter accounts, or Telegram IDs through the Binance Verify tool.
Contact Binance support 24/7: If you have any concerns or doubts, reach out to our official Binance support team for assistance.
Staying alert and informed is your weapon against scams.
By understanding how phishing scams typically work, you are better equipped to recognize the signs and protect yourself. Remember, Binance will never contact you via WhatsApp with investment advice or fund requests. Stay alert and always trust official communication channels.
Stay safe and always verify before engaging.