I feel the same way, I asked customer service, and they said the transferred cryptocurrency is not listed yet. To retrieve it, I need 200U or wait until it is listed in my wallet later.

Hello big shots #SolvBTC , I am a novice. Today I encountered a strange situation. While participating in the third airdrop event, I completed a stake of 0.0001 BTC. I received a 0.0001 solvBTC in my web3 wallet, then I sent this 0.0001 solvBTC to my exchange wallet. My web3 wallet showed that the deposit was successful, but the exchange wallet did not receive it. This 0.0001 solvBTC seems to have disappeared. What should I do?