Why does Binance try to delay the resolution time as much as possible when disputes arise in C2C transactions?

As a buyer, I purchased coins from a seller, transferred the payment to the seller via bank transfer, and provided the payment screenshot to the seller. The seller did not release the coins and has disappeared. I can only file a lawsuit. I provided the payment screenshot. Binance intervened and asked the buyer to provide evidence. The buyer continued to be missing. Binance asked both parties to provide video evidence, requiring the buyer to provide a video of the payment. The buyer would not record a video at the time of payment, so they could not provide it, and I received no response. The reason for not responding is that I have encountered this situation many times. Even if a video is provided, Binance will update the video requirements, asking the buyer and seller to provide another video, and will claim that your video does not meet the requirements, insisting on further recordings. If you contact customer service for help, the video suddenly becomes acceptable. At this point, the seller remains missing. In short, in such matters, the seller as the opponent will completely disappear, leaving me to cooperate with Binance's hassle alone. During this process, my money has already been transferred to the seller, while the coins are locked on the Binance platform.

I have encountered this situation multiple times, both as a buyer and as a seller. The situation as a seller is: the buyer does not transfer the money but clicks 'Transferred' on Binance and then disappears. As a seller, I neither received the money nor the coins, which are locked by Binance. Then there is a long, endless process of cooperating with Binance to provide evidence, screenshots, videos, and various conversations. Binance can drag this on for over ten hours to dozens of hours.

In this process, who benefits and who suffers?

It is clear that the party following the rules suffers, as the coins or money remain unusable for a long time.

Binance benefits as the coins are locked on the platform; if such situations are frequent, Binance will always have a pool of funds available for free use.

Meanwhile, the other party that does not follow the rules can simply walk away without any loss, and of course, without any benefit.

So, this is why Binance's resolution of such issues is becoming slower, with more and more requirements for evidence, and the difficulty of providing evidence is also increasing.